If a service or product is not done Right FIRST Time (RFT), then we have an issue. In this case, the RFT was at best 60% on a daily basis. Within 3 months we managed to get this to 100% for all major product lines.
In 2018 we decided to weave “Better by Lean" into our business culture. This required a commitment to implement formal continuous improvement methodologies across the business. Liam from 8 Steps has provided guidance around best practice methodologies and ensured that we have established a solid foundation for the journey ahead."
Completing a Value Stream Mapping exercise with 8 Steps which Liam facilitated was a real eye opener and showed up many areas where we were not adding value in our sales/admin/operations workflow. After implementing phase one of the VSM exercise we have reduced our ‘dock to dock’ time by over 2 days (57%), adding significant value for our clients and also internally.
I have been involved in Third Party Logistics for many years. The key to success in this industry is having the ability to streamline key processes within supply chains and to highlight and eliminate waste. Sometimes you require the services of a professional, who is proficient in identifying and implementing the tools required to achieve your goals.
Liam Taylor has been this professional in my experience, with a concise and level headed approach to these challenges. With Liam's help we have been able to clearly map key processes and eliminate waste resulting in savings seen straight on the bottom line.
Liam has a lot of knowledge in Best Practice methodologies and will work together with the team to assist with clarifying which tool may work best in which situation. While there is still much for us to learn with the application of the methodologies, we will continue to adapt and utilise those parts that will improve our business.
I would personally recommend 8 Steps to any business looking to expand, increase profits or simply make the day to day process easier. Liam can examine a business from many angles to quickly point out a weak link or what areas require more attention. Liam is a top guy, easy to deal with and always happy to help.
We engaged with 8 Steps at a growth stage to help with our business structure, people development and problem solving capabilities. This engagement has led to quality improvements, reduced costs and has allowed us to become more efficient with the way we operate.