Why 8 Steps?

8 Steps was founded with the Kotter 8-step change management methodology in mind.

The 8-Step Process for Leading Change was cultivated from over four decades of Dr. Kotter’s observations of countless leaders and organizations as they were trying to transform or execute their strategies. He identified and extracted the success factors and combined them into a methodology, the award-winning 8-Step Process for Leading Change.

We cannot lay claim to this model. We can lay claim to how it is applied, in synergy
with other methodologies along the way to achieve results.

Our Values


Creating a sense of Urgency is the first of the 8 Steps of Change. Urgent and important tasks need to be done immediately without excuse.


Many things today are just too
over-complicated. Keep things simple and communicate effectively to avoid disengagement.

Loyalty and Respect

Be loyal to those who stand by you and be respectful to everyone – even during debate, Treat as you wish to be treated.


People will have pain points. Understand these pain points - they will be areas of focus to fix and show empathy with every case.


A positive mindset and approach is paramount in todays challenging world. Be aware that over-confidence can prove disastrous.

Listen and Think

The current situation must always be understood and digested before taking action or giving advice. Listen more,
talk less.

Our People

Liam Taylor


Liam specialises in strategy and lean management, focusing on the core essential elements that are key to business success.

With over 20 years experience, he has assisted businesses operating within primary, secondary and tertiary sectors, specifically covering manufacturing, industrial, defence & aerospace, food/beverage, viticulture, FMCG, automotive, stores, agricultural, fishing, hospitality and office-based services.

If true excellence is your aim, 8 Steps can help you with your journey and customise the path to suit you business and its direction.

Lean? Continuous Improvement? Business Excellence? Call it what you wish - our clients have come up with some pretty good names for their journeys. It’s not the name that matters. It’s the successful sequencing and application of the concepts that counts. This is difficult to fathom alone and is rarely done successfully without the engagement of a reputable service provider.

No two journeys are ever the same, so cookie-cutter approaches are off our menu. A lot has changed over time, especially over the last 20 years. Some of the fundamental basics haven’t - this is where most shortfalls occur in business and where our focus will start.

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In 2018 we decided to weave “Better by Lean" into our business culture. This required a commitment to implement formal continuous improvement methodologies across the business. Liam from 8 Steps has provided guidance around best practice methodologies and ensured that we have established a solid foundation for the journey ahead."

Stuart Macintosh
CEO, Pic’s Peanut Butter

Completing a Value Stream Mapping exercise with 8 Steps which Liam facilitated was a real eye opener and showed up many areas where we were not adding value in our sales/admin/operations workflow. After implementing phase one of the VSM exercise we have reduced our ‘dock to dock’ time by over 2 days (57%), adding significant value for our clients and also internally.

Charlie Beatson

Project Manager, Identimark

I have been involved in Third Party Logistics for many years. The key to success in this industry is having the ability to streamline key processes within supply chains and to highlight and eliminate waste. Sometimes you require the services of a professional, who is proficient in identifying and implementing the tools required to achieve your goals.

Liam Taylor has been this professional in my experience, with a concise and level headed approach to these challenges. With Liam's help we have been able to clearly map key processes and eliminate waste resulting in savings seen straight on the bottom line. 

Jaron McLeod

Operations Manager
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Liam has a lot of knowledge in Best Practice methodologies and will work together with the team to assist with clarifying which tool may work best in which situation. While there is still much for us to learn with the application of the methodologies, we will continue to adapt and utilise those parts that will improve our business.

Julie Ibbotson
Director, Saint Clair Family Estate Wines
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I would personally recommend 8 Steps to any business looking to expand, increase profits or simply make the day to day process easier. Liam can examine a business from many angles to quickly point out a weak link or what areas require more attention. Liam is a top guy, easy to deal with and always happy to help. 

James Martyn
Director, Prestige Euro Works
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We engaged with 8 Steps at a growth stage to help with our business structure, people development and problem solving capabilities. This engagement has led to quality improvements, reduced costs and has allowed us to become more efficient with the way we operate.

Sam Clarke
Operations Manager, South Island Seed Dressing and Storage

Trusted by many New Zealand businesses and individuals.

If we don't deliver what we say we will, we'll give you your money back.

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